I’m Taking My Business Elsewhere!

Customer ServiceI’ve just got back from a rather disappointing shopping trip. My task today was to find a new adaptor for my laptop – should have been simple enough – however, another less than satisfactory Customer Service Experience left me realising how easy it is for a business to lose a customer.

Let me explain: I live in Spain – a country which is not known for excelling in Customer Care! – I decided to go to a well know store which specialises in electrical appliances; usually good value for money and OK service. I went straight to the computer department and decided to ask a young guy – who I thought was an attendant – where I could find the adaptors.  It turns out that he actually worked in the warehouse and was just replacing some items. Now, he could easily have told me that he couldn’t help me and that I should find a customer service representative; however, I was pleasantly surprised when he proceeded to escort me and find someone who could help me. [Read more…]

Why your Hiring Policy is Vital in Providing Excellent Customer Service

Few would argue at the statement that “the key to exceptional customer service is in your staff”. Obviously, your front-line staff — those that have direct contact with your clients — are of vital importance, however, you musn’t forget the rest of the team that provide support and backup to the front-line. Administration, Accounts, HR — these teams are often behind the scenes but play a large role in ensuring that your customers receive world class service. [Read more…]

How To Keep Your Customers By Providing a Superior Customer Experience

It’s a tough old world out there and starting a business or simply staying in business is getting more and more difficult every day. There is a lot of competition and businesses are having a hard time trying to differentiate themselves from the competition. There is, however, one thing which will keep your customers coming back again and again – a valuable customer experience.  The customer experience you provide begins and ends with spectacular customer service. [Read more…]