Why your Hiring Policy is Vital in Providing Excellent Customer Service

Few would argue at the statement that “the key to exceptional customer service is in your staff”. Obviously, your front-line staff — those that have direct contact with your clients — are of vital importance, however, you musn’t forget the rest of the team that provide support and backup to the front-line. Administration, Accounts, HR — these teams are often behind the scenes but play a large role in ensuring that your customers receive world class service. [Read more…]