Why should you worry about employee retention? Does it really make a difference to the customer service you provide to your clients and customers? The short answer to that last question is YES!
Companies that retain their best employees – and are known for their exceptional customer service – will find that they also retain their customers as well. Why? Because your customers want the value and reliability they’re used to getting from you and your team. They do not want to have to deal with new employees they are unfamiliar with. All trust you’ve worked so hard to build up with them would need to be earned again!
Perhaps the most important reason is that replacing employees is going to cost you a hell of a lot more than some simple training to get your new recruits up to speed. Think of all the knowledge the ‘outgoing’ employee is taking with them and the time, effort and monetary investment it’s going to cost you to replace that know how. [Read more…]