All businesses have to deal with customer complaints, it goes with the territory! It’s not the most pleasant of situations
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Customer Service Strategy for Small Business
Why Providing Social Media Customer Care is so important for your Small Business [Infographic]
Are you using social media to deliver better customer service? Do you want to see how important this new trend
Continue reading7 Simple Ways to Retain Your Best Employees and Continue Providing Excellent Service to Your Customers
Why should you worry about employee retention? Does it really make a difference to the customer service you provide to
Continue readingWhy Am I Losing Clients?
In today’s tough economic climate, many small business owners and entrepreneurs face an uphill struggle trying to keep their business
Continue readingI’m Taking My Business Elsewhere!
I’ve just got back from a rather disappointing shopping trip. My task today was to find a new adaptor for
Continue readingEngage Every Customer – One Touchpoint at a Time
Engage Every Customer – One Touchpoint at a Time By Bryan K Williams Engaging your customers is not
Continue readingThe importance of a Customer Relationship Management System (CRM)
The general focal point of business has been the product itself and the belief that a good product would always
Continue readingFour Steps To Help You Cope With a Difficult Client
It happens to every business owner at some point in time and chances are, it’ll happen more than once. You
Continue readingWhy your Hiring Policy is Vital in Providing Excellent Customer Service
Few would argue at the statement that “the key to exceptional customer service is in your staff”. Obviously, your front-line
Continue readingHow To Keep Your Customers By Providing a Superior Customer Experience
It’s a tough old world out there and starting a business or simply staying in business is getting more and
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